FTX Suspends Users’ Accounts Following Kroll Security Breach

The exploit allegedly affected non-sensitive data, but prompted a temporary suspension of claims portal accounts.

Large hacker opening a wall to FTX, getting an exchange employee very scared.
Created by Gabor Kovacs from DailyCoin
  • FTX suspends accounts of users on its claims portal.
  • The recent Kroll security breach exposed claimants’ data in the ongoing bankruptcy case.
  • Users report phishing attacks, exacerbating anxiety in the crypto community. 

In cryptocurrency’s dynamic and promising world, security concerns remain a constant, looming shadow. From data breaches to major hacks, an increasing number of cryptocurrency firms continue to struggle with security threats. Among them, the now-bankrupt cryptocurrency exchange FTX is the latest to feel the sting of a major security breach. 

The Kroll Data Leak

On August 25, 2023, FTX announced that its bankruptcy claims agent, Kroll, had fallen victim to a significant security breach resulting in the exposure of non-sensitive data of claimants in the FTX bankruptcy case. 

The breach, which occurred on August 19th, stemmed from a sim-swapping attack involving a Kroll employee and provided an unauthorized individual with access to files detailing the personal information of the exchange’s claimants in the ongoing legal case. 


FTX confirmed the breach, stating that only information related to the claimants had been compromised. The exchange reassured its users and the public that its internal systems, sensitive data, and assets were unaffected by the exploit. 

Suspension of Accounts in Claims Portal

In a subsequent statement, the exchange announced the precautionary decision to temporarily suspend accounts affiliated with its user claims portal. FTX explained that the measure was part of an effort to bolster security and protect users from exposure to any further risks or potential phishing attacks in the aftermath of the breach. 

The exchange warned its users against altering or modifying their existing claims. FTX underscored that users should be wary of emails impersonating parties involved in the pending legal case, emphasizing the risk of potential fraud attempts.  

On the Flipside

  • FTX recently announced a new partnership with Galaxy to safeguard, control, and manage users’ assets.
  • Concerns have been raised among FTX’s user base as phishing emails begin circulating, adding another layer of complexity to the ongoing challenges. 

Why This Matters

The Kroll cybersecurity incident adds to FTX’s ongoing struggles as it processes legal and bankruptcy procedures. However, beyond FTX, this breach raises the seemingly ever-present question of security in the system, which has not gone unnoticed by global regulators.


This article is for information purposes only and should not be considered trading or investment advice. Nothing herein shall be construed as financial, legal, or tax advice. Trading forex, cryptocurrencies, and CFDs pose a considerable risk of loss.

Grace Abidemi

Grace Abidemi, a cryptocurrency reporter at DailyCoin, covers industry developments and trends. She previously worked as a freelance writer. With a Bachelor's degree in German Language and certifications in marketing and storytelling, Grace creates engaging content. When not working, she's in Nigeria, mastering cooking and canvas painting, and enjoys learning about different cultures and languages.