Users Complain About Withdrawal Issue on KuCoin and Call for DEX

Kucoin users took to Twitter to complain about the halting of their withdrawals and the request for security information.

  • KuCoin users took to Twitter to complain about halted withdrawals.
  • KuCoin halted users’ withdrawal requests and asked for security information.
  • Moreover, the service restrictions did not only affect KuCoin users but also Kraken and Coinbase users.
  • Speculation has emerged that centralized exchanges lack reliability, which has led to talks in favor of decentralized exchanges (DEXs).

Today, some users of the popular crypto exchange, KuCoin, took to Twitter to complain about the halting of their withdrawals. Aside from KuCoin, major cryptocurrency exchanges are also facing some withdrawal issues in what has been a dramatic week for the cryptocurrency space. 

One of the users on Twitter, identified as Mac, bemoaned how KuCoin halted his withdrawal request, asking him to provide some security information. To verify the request’s legitimacy, KuCoin asked that the user provide a photograph with an identity document and a screenshot of his withdrawal history.

Later, Mac confirmed that KuCoin had resolved the issue.

Another user, identified as Satoshi Stacker, said he encountered a similar issue. According to him, he was only able to withdraw after sending the identity photograph. The user reacted to the initial post by Mac, recalling the stress they went through before seeing to the root of the issue. 


Stacker said the withdrawal took about twenty minutes before completion. Lastly, Stacker concluded that it hadn’t been a good time for the entire cryptocurrency space, referring to the ongoing drama surrounding another cryptocurrency exchange, FTX.

Meanwhile, the service restrictions were not only limited to KuCoin users. Reports also revealed that users of fellow exchanges, like Kraken and Coinbase, also experienced connectivity issues. However, both Coinbase and Kraken have already fixed their issues. In another development, FTX users experienced withdrawal difficulties some days back.

Call for Decentralized Exchanges

As a result of these withdrawal issues, speculations have arisen that centralized exchanges lack reliability, which in turn has led to the emergence of decentralized exchanges (DEXs) and hardware wallets, as well as the possibility that the exchange may be experiencing security lapses. 


In that regard, a Twitter user identified as DmcryptoNC alleged that centralized exchanges are no longer safe to keep funds. The user advised KuCoin users and others patronizing centralized exchanges to subscribe to self-custodial exchanges.

Before now, cryptocurrency investors have sorted out other options for securing their assets. At the start of the current bear market, many centralized cryptocurrency exchanges endured different crises, leaving investors at the receiving end.

On the Flipside

  • There have been recent speculations that KuCoin will fall after the recent FTX debacle. However, the KuCoin team responded that they were here to stay and take security seriously.

Why You Should Care

Recent incidents indicate that centralized exchange users face many difficulties due to halted withdrawals. This called for the use of more decentralized exchanges, and this may only increase in the future.

This article is for information purposes only and should not be considered trading or investment advice. Nothing herein shall be construed as financial, legal, or tax advice. Trading forex, cryptocurrencies, and CFDs pose a considerable risk of loss.

Soumen Datta

Soumen has been a dedicated researcher and writer in the field of cryptocurrencies for the last few years. Even though Indian crypto regulations are still unclear, he believes that India will continue to innovate in the years to come. He loves to play his guitar and sing along in his spare time. He holds bags mostly in BTC, ETH, BNB, MATIC, ADA.