Revolut reported widespread service disruptions in the UK on October 20, with 30 services experiencing partial outages.
The disruptions followed an outage affecting Google Cloud’s London infrastructure, which impacted access to services across multiple banking and financial firms.
What Went Down at Revolut
Users reported problems accessing accounts, making card payments, transferring money and withdrawing cash from ATMs.
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Google Cloud confirmed issues affecting multiple services in its europe-west2 data center, which serves London and parts of the UK and Ireland.
The company reported elevated error rates and intermittent network failures, saying its engineering team was investigating the incident. Google later attributed the disruption to a power-related event.
Revolut confirmed on X that multiple services were affected and reassured customers that their money and personal data remained safe. The company said it was working to resolve the disruption and apologised to customers experiencing problems.
The incident was first detected at 10:47 EEST and affected account sign-in, card payments, bank transfers, ATM withdrawals, currency exchange, stock trading and cryptocurrency services, alongside business accounts and APIs.
Revolut said its team was investigating and working on a fix, with further updates to follow. The status notice did not provide a confirmed cause or estimated resolution time.
Who Else Was Affected?
Problems were also reported at ING Germany and Halifax Bank. Downdetector recorded user reports involving Lloyds, HSBC and other services, including Rightmove, DPD, NHS England and Royal Mail. The cause of those reported disruptions was not independently confirmed in every case.
Critical Infrastructure Under Strain
Although it is still unclear what caused the power-related incident at Google Cloud’s London data center, the outage comes just a week after a cyberattack targeting around 700 supermarkets across France.
In that incident, hackers exploited remote-access vulnerabilities in industrial refrigeration controllers, forcing the systems to raise temperatures to as high as 50°C. As a result, massive quantities of fresh and frozen goods spoiled overnight, causing tens of millions of euros in food losses.
Attacks targeting infrastructure across Europe have intensified in recent months. European security agencies and intelligence officials have increasingly highlighted Russian “shadow war” activities, sabotage, and hybrid attacks targeting European critical infrastructure, energy grids, and logistics networks.Â
Experts routinely note that these campaigns aim to create public disruption, destabilize European economies, and undermine unity regarding support for Ukraine.
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