
- Reports on Coinbase app flaws flooded the internet.
- CEO Armstrong tweeted to address the concerns.
- The CEO says remediations are underway.
Coinbase CEO Brian Armstrong took to Twitter on August 13 and acknowledged that the ongoing OnchainSummer campaign had revealed extensive UX glitches in the Coinbase app for dApps, NFTs, and L2s.
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In the tweet, Armstrong underscored the importance of giving users a first-class experience and noted that the OnchainSummer campaign provides a great impetus for the Coinbase team to learn from user pain points first-hand and remediate them accordingly.
The Broken UX
Users shared their concerns and frustrations with the appโs UX under Armstrongโs tweet. One glitch that attracted the CEOโs response involved an Twitter user named @harjtaggar, who complained about an unreliable mobile wallet-chrome extension connection, which Armstrong depicted as more persistent than expected.
Another X user by the name @0xRacerAlt also quoted Armstrongโs tweet and opined that the Coinbase team could solve one of the biggest UX challenges by implementing a credit card on-ramp with a quick settlement that doesnโt require users to set up a separate account.
In response to the growing concerns from the community, the Coinbase CEO urged users facing issues with the app to highlight their exact pain points in the comment section, pledging to remediate them with โrapid updatesโ in the next two weeks.
Although Coinbase has been spotlighted for its app UX problems, its other ventures, such as Base, are sailing much more smoothly.
Coinbase โBase Day Oneโ Was a Success
Coinbaseโs โBase Day Oneโ was generally successful. Besides launching with over 100 decentralized applications and crypto industry service providers in the Base mainnet, the event saw daily users on the Coinbase incubation network surpass 136,000, higher than Optimismโs 114,700 users.
Here is how Coinbase kicked off the OnchainSummer campaign:
Coinbaseโs Layer-2 Base Kick-Offs โOnchainSummerโ with Public Release
Stay updated on the current legal concerns of the Coinbase team:
Coinbaseโs Legal Chief Slams SECโs Lack of Guidance for Crypto Firms